Refund policy


We hope you're happy with your order, but if something's not right, here's how returns and refunds work.

Changing your mind

If you simply change your mind about an order, you can return it to us under the following conditions:

  • You have 14 days from the day you receive your order to let us know you'd like to return it.
  • The item(s) must be unopened and in the same condition you received them in.
  • Once you've told us you're returning your order, you have a further 14 days to send it back to us.
  • It's up to you to choose a return method and arrange the return yourself. We'd recommend using a tracked service, as we're not able to refund an item that doesn't reach us. The cost of returning the item is your responsibility.
  • Once your return arrives with us, we will inspect the return to ensure it has been returned in good condition. If so and we accept the return, we'll aim to process your refund within 5 working days, back to your original payment method. Processing times vary depending on the payment method and bank.

To start a return, email us at info@tinandbrine.com with your order number and the item(s) you'd like to return.

If your order is returned to us due to an incorrect address

If an item is returned to Tin and Brine Ltd because the delivery address you gave us was incorrect or incomplete, we'll refund your order minus the cost of postage.

Please double-check your delivery address before checking out. If you spot a mistake after placing your order, email us as soon as possible and we'll do our best to correct it before your order is despatched.

Damaged, faulty, or wrong items

This section is separate from the above, and covers your rights if something's gone wrong with your order — it doesn't affect the conditions that apply if you've simply changed your mind.

If your order arrives damaged (for example, a dented, bulging, rusted, or leaking tin), or if we've sent you the wrong item, please email us at info@tinandbrine.com within 30 days of delivery, with a photo of the item. We'll sort this out with a replacement or a full refund, including the cost of your original delivery.

You won't usually need to send the item back to us in these cases. For food safety reasons, we're not able to resell damaged or faulty items, so there's no need to post it back — just let us know what's happened and we'll take it from there.

Refunds for damaged, faulty, or wrong items are processed within 5 working days of us confirming the issue with you.