FAQ
Shipping and delivery
How much does delivery cost?
For orders of £60 or more, Royal Mail Tracked 48 is free.
For orders of £80 or more, Royal Mail Tracked 24 is free.
Find more details on our shipping page
How long will my order take, and what are your despatch cut-off times?
Orders received before 3pm Monday - Friday are despatched same day. Orders received after 3pm Friday, at the weekend or on bank holidays will be despatched the next working day
Do you ship outside the UK?
No, at this time we only ship within the UK. But please reach out to us at info@tinandbrine.com if you're not in the UK, we'd love to hear from you and if we get enough interest, we may change our policy
Can I track my order?
For all orders delivered via Royal Mail, tracking details will be available and shared via email
Returns and refunds
Can I return something if I change my mind?
Whilst we hope you’re happy with your order, you can change your mind within 14 days. Find out all about returns here
What happens if my order arrives damaged or wrong?
Whilst every effort is taken to pack your order in a way that minimises the chance of damage, there is always a risk that your fish tins arrive damaged.
If this is the case, please reach out to us at info@tinandbrine.com with a photo of the damage, and we’ll be in touch to rectify the issue. You can find more information on our returns page
How long do refunds take?
Once we have received your returned item, we aim to process all refunds within 5 working days
Products and sourcing
What's the shelf life of your tins?
One of the beauties of tinned fish is that you can enjoy top quality fish that retains its freshness, but without having to panic about eating it quickly, helping reduce unnecessary food waste.
Most of our tins will last for years if stored in a cool, dry place, but we strongly recommend checking individual tins to make sure you enjoy them before their use by date.
How should I store them - before and after opening?
For unopened tins, just store them in a cool, dry place like your kitchen cupboard.
Once opened, most tins should be stored in the fridge and eaten within 24 hours, but always check your tin for specific instructions as not every tin is the same (some will last a few days)
Where does the fish come from?
All the tinned fish we supply is sourced sustainably. The saltwater fish is all wild caught, trout is sustainably farmed, and seafood is grown in cold, clean waters.
We work with producers who focus on quality, freshness and sustainability and want to ensure we maintain fish stocks (and the supply of delicious tinned fish!)
Are the tins recyclable / how should I dispose of the packaging?
Yes, the tins and cardboard boxes are recyclable. Please clean them before recycling, and follow your local council's instructions
How can I find out what allergens are included in a tin?
We list ingredients for all tins on individual product pages and mark allergens in bold. However, we always recommend double checking the ingredients when you receive your tins and before consuming them
Ordering
How do I place an order, and what payment methods do you accept?
To place an order, just add the tins or bundles you’d like to your cart, and hit checkout when ready.
You can pay with all major credit and debit cards, Apple and Google pay.
Can I change or cancel an order after placing it?
If you need to cancel or amend an order, please get in touch with us at info@tinandbrine.com as soon as you can
About our business
Who's behind Tin and Brine, and why tinned fish?
We’re James and Isaac, childhood friends since primary school. We grew up near the coast with a love of food, and ate plenty of tinned fish as kids.
Through Isaac's Portuguese girlfriend and exposure to the high quality, traditional conservas in Portugal, and joint holidays to Portugal, the idea for Tin and Brine was born.
We're committed to selling the best quality tinned fish and seafood and introducing it to British shelves.
If you want to hear more, read more about our story
Are you an independent/small business?
Yes! We’re small but ambitious, and want to share the best tinned fish and seafood with the world. We’re based in South East London, only minutes from the location of the world’s first commercial cannery in Bermondsey.